Frequently Asked Questions (FAQs)

At Travel Cares UK, we believe in making your travel planning simple, transparent, and stress-free. Below you’ll find answers to the most commonly asked questions about our flights, holiday packages, hotel bookings, and Umrah services.

1. What services do you provide?

We specialise in cheap flights, affordable holiday packages, hotel reservations, and tailor-made Umrah packages. Whether you’re planning a beach escape, a city break, a spiritual journey, or a family holiday — we’ve got you covered.

2. How do I book a flight or package?

Booking is easy! Simply contact us via WhatsApp, phone, or email, share your travel dates, budget, and destination, and our travel experts will provide the best deals tailored to your needs.

3. Are there any hidden service fees?

No. All our prices include applicable taxes and charges. If any service fee applies, it will be clearly communicated before booking.

4. Can I change my booking after confirmation?

Yes, changes such as date adjustments, upgrades, or name corrections are possible, but they depend on airline or hotel policies. Additional charges may apply.

5. What if I need to cancel my booking?

Cancellation policies vary by provider. We’ll check your booking terms and assist with refunds or partial refunds where possible.

6. Do you offer travel insurance?

We don’t sell insurance directly but strongly recommend it to protect against cancellations, delays, or medical emergencies.

7. Can I choose specific airlines or hotels?

Yes. If you have preferences, let us know — we’ll customise your booking accordingly.

8. Do you offer group or family discounts?

Yes, we provide special fares for families and group bookings. Share your group size, and we’ll arrange the best deal.

9. How will I receive my tickets?

All tickets, hotel vouchers, and booking confirmations are sent via email and WhatsApp for convenience.

10. Why book with Travel Cares UK?

We offer competitive fares, personalised support, expert guidance, and 24/7 assistance — ensuring a stress-free booking process that often saves you both time and money.

11. What payment methods do you accept?

We accept bank transfers and debit/credit cards. Full details will be shared at the time of booking.

12. Can I reserve now and pay later?

For select flights and holiday packages, we offer flexible payment plans or deposits. Ask at the time of enquiry.

13. When should I book to get the best prices?

We recommend booking 4–8 weeks in advance for the best fares. However, we can also help with last-minute deals.

14. Do you provide support outside working hours?

Yes, our team is available for urgent travel enquiries, last-minute changes, or emergencies, especially via WhatsApp.

15. Can you arrange airport transfers?

Yes, we can arrange airport pickups, private transfers, and car rentals as part of your package.

16. Do you offer tailor-made holidays?

Absolutely! We create custom itineraries for cultural trips, beach holidays, city breaks, or adventure tours.

17. Can I book hotels only?

Yes, we can help you with hotel-only bookings worldwide, even if you’ve arranged your own flights.

18. What if something goes wrong during my trip?

We provide 24/7 support before, during, and after your trip. If you face issues like missed flights or hotel problems, we’ll assist immediately.

19. Do you serve customers outside the UK?

Yes, while we are UK-based, we also assist international customers with flights, holidays, and hotel bookings.

20. How can I stay updated on your latest offers?

Umrah FAQs

21. What is included in your Umrah packages?

Our Umrah packages generally include visa processing, flights, hotels, ground transfers, and guidance. Specific inclusions vary by package.

22. Do you offer family or group Umrah packages?

Yes, we provide customised family and group Umrah packages, often with a guide to assist pilgrims.

23. Can I customise my Umrah package?

Absolutely. You can choose airlines, hotels, travel dates, private transfers, and additional services.

24. When is the best time to book Umrah?

We recommend booking 4–6 weeks in advance, especially during peak seasons like Ramadan or December holidays.

25. Do you provide Umrah visa assistance?

Yes, we handle the Umrah visa process, ensuring a smooth and stress-free experience.

26. What documents are required for an Umrah visa?

Typically, you’ll need a valid passport (6+ months), passport-size photos, and supporting documents. Our team will guide you.

27. Do you provide guidance during Umrah?

Yes, we offer step-by-step support from departure until you return, making your pilgrimage comfortable and spiritually fulfilling.

28. Are meals included in Umrah packages?

Some packages include breakfast, half-board, or full-board. Options depend on your chosen hotel.

29. Do you offer discounts for children or seniors?

Yes, we provide child discounts and senior-friendly arrangements for comfort and convenience.

30. How do I book an Umrah package?

Simply contact us via WhatsApp, email, or phone with your dates, budget, and preferences. Our experts will handle the rest.

At Travel Cares UK, our mission is to make your journey stress-free — whether you’re booking cheap flights, family holidays, hotels, or Umrah packages.